Return Policy

Thank you for shopping with us at Pantoxe HUB. We hope you are satisfied with your purchase. If you are not entirely happy with your item, we're here to help.

Returns

• You have 7 days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• To initiate a return, please contact our customer service at WhatsApp +60 11-1263 0911 with your order number and details about the product you wish to return.

Non-Returnable Items

• Customized or personalized orders
• Perishable goods
• Downloadable 3D modelling

Refunds

• Once we receive your item, we will inspect it and notify you of the status of your refund.
• If your return is approved, we will initiate a refund to your original method of payment. The refund will be processed within 5 working days.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at WhatsApp +60 11-1263 0911.

Shipping

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us If you have any questions about our return policy, please feel free to contact us at WhatsApp +60 11-1263 0911.