Terms & Conditions

Terms & Conditions

1. PAYMENT TERMS

• For quotations above RM2,000 and up to RM10,000, a 50% deposit is required upon quotation approval.
  The remaining 50% is payable upon final completion and before collection.
• For quotations above RM10,000, payment will follow this structure:
  • 50% upon confirmation to begin work
  • 30% upon approximately 70% task completion
  • 20% upon final completion or collection
• For quotations below RM2,000, FULL PAYMENT is required upfront before any work begins.
• NOTE: Work will only begin after the necessary payment is received.
  The project timeline and queue will also start only after payment confirmation.

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2. PRICES AND TAXES

• All prices are in MYR and inclusive of service taxes unless stated otherwise.

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3. DELIVERY TIMELINE

• Completion dates are estimates, subject to workload and complexity.
• Any additions or changes may cause delays and additional charges.

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4. DRAWING & DESIGN SCOPE

• Minor edits are accepted, based on effort/time required.
• If the customer shifts from the original idea to a new concept, it is subject to:
  • Additional charges
  • Re-queuing and rescheduling
  • Applies when switching from CAD to fantasy/concept art, etc.

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5. REPLICATION LIMITATIONS

• Replication is guaranteed up to 95% accuracy.
• Further tweaking to reach 100% is based on feasibility and time value.
• We reserve the right to decline or quote separately for major redesigns.

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6. SCOPE CHANGES AND REQUEUEING

• Any additional requests after task confirmation:
  • May incur extra charges
  • Will require new queue slot
  • Could reset delivery timeline

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7. CLIENT DECISION DELAYS

• A 14-day grace period is granted for pending client decisions.
• After this, the project may be requeued or delayed.
• If canceled due to indecisiveness or redirection after work begins, 50% of the deposit is forfeited.
• ⚠️ IMPORTANT: Once a slot is scheduled and payment is made, it is considered confirmed.
  Cancellation after slot confirmation, even before work starts, is NOT eligible for refund
  if it caused us to reject other clients or block off production time.

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8. CANCELLATION POLICY

• No charge if canceled before any work starts and no schedule slot has been assigned.
• 50% charge applies if work or preparation has begun OR if a slot was reserved that affected other bookings.

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9. LIABILITY DISCLAIMER

We are not liable for:

• Misuse of product
• Errors in client-supplied files/data

• Clients are responsible for ensuring accurate references and drawings.

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10. INTELLECTUAL PROPERTY

• All files and designs remain Pantoxe Project Hub’s intellectual property unless agreed otherwise.
• Custom design files can be transferred upon request for an additional fee.

11. ENTIRE AGREEMENT

• This document represents the entire agreement and overrides all previous communications.